Privacy Policy

Shariv M | May 18, 2026

Effective Date: October 2, 2026

Last Updated: October 2, 2026

Website: https://24kwinners.com/ (“24kWinners”, “we”, “us”, or “our”)

At 24kWinners, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, register an account, or use our services.

By accessing or using https://24kwinners.com/, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our platform.

1. Information We Collect

We collect several types of information from and about users of our website, including:

A. Personal Information You Provide Directly

• Account Registration: Full name, phone number, email address, date of birth, username, and password.
• Identity Verification (KYC): Government-issued identification documents (such as PAN Card, Aadhaar, Passport, or Driver’s License), proof of address, and photographs required for account verification, regulatory compliance, and anti-fraud measures.
• Financial & Payment Data: Payment details used for deposits and withdrawals, including bank account numbers, UPI IDs, credit/debit card information, or digital/crypto wallet details.
• Customer Support Communications: Correspondence, queries, feedback, or complaints sent to our support team.

B. Automatically Collected Information

• Technical & Usage Data: IP address, browser type, operating system, referring URL, device identifier, pages visited, time spent on the platform, and click activity.
• Location Data: Approximate geolocation derived from your IP address to ensure regional and legal compliance.
• Cookies and Tracking Technologies: Session ID cookies, analytics scripts, and pixel tags used to enhance performance, remember preferences, and personalize user experiences.

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: Creating and managing user accounts, facilitating gaming/lottery services, processing financial transactions, and fulfilling payouts/withdrawals.
• Verification & Compliance: Conducting Know-Your-Customer (KYC) checks, age verification (18+), and Anti-Money Laundering (AML) checks in compliance with applicable laws.
• Platform Optimization: Analyzing user activity to improve site stability, navigation, loading speed, and game functionality.
• Customer Support: Resolving technical issues, answering inquiries, and processing withdrawal disputes.
• Communication: Sending essential transaction receipts, account notifications, security alerts, and promotional offers (you can opt out of promotional communications at any time).
• Security & Fraud Prevention: Detecting, preventing, and taking action against fraudulent activities, unauthorized access, cheating, multi-accounting, and security vulnerabilities.

3. How We Share & Disclose Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your data under the following circumstances:

• Third-Party Service Providers: Authorized third parties who assist us with hosting, database management, payment gateway processing, identity verification, customer service, and analytics.
• Regulatory & Legal Authorities: If required by law, court order, or government authority to respond to legal claims, investigate illegal activities, or protect the rights, property, and safety of our users and the public.
• Business Transfers: In the event of a merger, acquisition, corporate restructuring, or sale of company assets, user data may be transferred as part of the asset package.
• Anonymized & Aggregated Data: Non-identifiable aggregated data used for public winner leaderboards (e.g., displaying username fragments and prize amounts) or market research.

4. Data Security & Storage

We implement robust administrative, technical, and physical security measures to protect your personal information:

• SSL Encryption: All data transmitted between your device and our servers is secured via standard SSL (Secure Sockets Layer) technology.
• Secure Payment Processing: Transactions are handled through encrypted payment gateways complying with international security standards.
• Access Controls: Access to personal and financial information is strictly restricted to authorized employees and contractors bound by confidentiality obligations.

Note: While we take industry-standard measures to protect your data, no internet transmission or electronic storage method is 100% secure. You are responsible for keeping your login credentials confidential.

5. Cookies and Tracking Technologies

We use cookies to enhance your experience on https://24kwinners.com/:

• Essential Cookies: Necessary for core functionality, such as user authentication and security.
• Performance & Analytics Cookies: Collect statistical information on how visitors use the site to help us optimize performance.
• Functional Cookies: Save your preferences (such as language, region, or display settings).

You can control or disable cookie preferences through your web browser settings. Please note that disabling essential cookies may impact platform functionality.

6. User Rights & Data Protection

Depending on your legal jurisdiction, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Correction: Request corrections to inaccurate or incomplete personal information.
• Right to Erasure (Deletion): Request the deletion of your account and personal data, subject to legal, tax, and regulatory record-retention requirements.
• Right to Object / Opt-Out: Unsubscribe from marketing communications at any time by clicking the “Unsubscribe” link in emails or contacting customer support.

To exercise any of these rights, please contact us at support@24kwinners.com.

7. Responsible Gaming & Minor Protection

24kWinners is strictly intended for individuals aged 18 years or older (or the legal age of majority in your jurisdiction). We do not knowingly collect or solicit personal information from minors. If we learn that a minor has created an account or provided us with personal information, we will immediately close the account and delete the data.

8. Third-Party Links

Our website may contain links to external third-party websites (e.g., payment providers, game developers, or social media pages). We are not responsible for the content, privacy policies, or practices of external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our website following the posting of changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• Email: support@24kwinners.com
• Official Website: https://24kwinners.com/
• Customer Support: Available 24/7 via live chat on our website.